Oliver Stoldt's opinion on BREAKING EXPECTATIONS – from satisfaction to enthusiasm
Ralph Hubacher is the perfect trainer for workshops on the topic: From satisfaction to enthusiasm, because he has systematically mastered the art of customer amazement and conveys it in a practical way. With his many years of experience, he shows why satisfaction is only the first step and how to create targeted WOW moments that inspire customers in the long term. In his workshops, he transforms dry theories into tangible experiences and shows how small but effective extras can create great emotions – for customers who are not just satisfied, but amazed.
BREAKING EXPECTATIONS - from satisfaction to enthusiasm
When was the last time you raved about a company and why?
Happy customers don’t just happen by chance. Those who master the concept of customer amazement transform standard service into signature moments.
This turns satisfaction into enthusiasm – and one-time buyers into loyal fans.
Target Group
Employees and managers in contact with customers
Aim of the Workshop
The aim of the workshop is to sensitise participants to the importance of genuine customer enthusiasm and to teach them practical strategies for transforming standards into unforgettable experiences. Using targeted methods and systematic customer amazement, they learn how to achieve maximum impact with minimum effort.
Contents
why satisfied is not satisfied enough
signature as the new standard
how extras and WOW’s are created for customers
structure instead of coincidence – the art of systematic customer amazement
achieving great effects with minimal effort
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