Workshop Living a Service Culture
Behind every outstanding service culture are carefully thought-out processes that are cleverly designed to run smoothly. Added to this are dedicated employees who genuinely care because their customers are a real matter of the heart to them.
Viewed from the customer’s side, excellent service manifests itself as a particularly valuable element and culminates in true service happiness.
Service culture and intelligent systems are two inseparable components that are needed together. If you consistently focus on digital and personal service experiences, you will achieve peak performance and an unbeatable competitive advantage, because: “Service is not a project, service is an attitude.”
How does it look in your company?
Are you already benefiting from smart service processes? Do you experience human encounters with your customers? If not, you should treat your employees, managers, customers and yourself to inspiration – and the best way to do this is through a workshop on service culture and customer satisfaction by and with Sabine Hübner.
Target group
employees, salespersons, service providers, managers
Aim of the workshop
In the workshop, participants receive valuable input for more customer enthusiasm. The concept includes active parts to try out and consolidate what has been learned.
Topics around service culture
- Service in the digital age – Digital or personal? Why OR?
- Service makes the difference – How customers become happy and companies become successful
- Strikingly different. Surprisingly better. – Convincing customers with intelligent service concepts
- Service culture means a head start – because attitude cannot be copied
- Service happiness – With magic moments right into the customer’s heart
- The power of empathy – Those who empathise win
- Service happiness in KPIs – Measuring service quality correctly and managing it effectively
Hybrid workshop
The workshops can also be conducted hybrid. This means it is possible for a smaller group to work together on site, digitally connected with teams from other locations or colleagues in the home office. Whether Zoom, Skype, Teams, WebEx or GoToMeeting – Sabine Hübner feels equally comfortable on any of these stages.
Hybrid workshops are individually designed and tailored to your needs.