Workshop Living a Service Culture

How you can change the service culture in your company and benefit from competitive advantages.

Oliver Stoldt's opinion on Workshop Living a Service Culture

Sabine Hübner’s workshops are entertaining, humorous and educational. She has a diverse knowledge of the industry and practical experience and leaves an enthusiastic audience.

Workshop Living a Service Culture

Behind every outstanding service culture are carefully thought-out processes that are cleverly designed to run smoothly. Added to this are dedicated employees who genuinely care because their customers are a real matter of the heart to them.

Viewed from the customer’s side, excellent service manifests itself as a particularly valuable element and culminates in true service happiness.

Service culture and intelligent systems are two inseparable components that are needed together. If you consistently focus on digital and personal service experiences, you will achieve peak performance and an unbeatable competitive advantage, because: “Service is not a project, service is an attitude.”

How does it look in your company?

Are you already benefiting from smart service processes? Do you experience human encounters with your customers? If not, you should treat your employees, managers, customers and yourself to inspiration – and the best way to do this is through a workshop on service culture and customer satisfaction by and with Sabine Hübner.

Target group

employees, salespersons, service providers, managers

Aim of the workshop

In the workshop, participants receive valuable input for more customer enthusiasm. The concept includes active parts to try out and consolidate what has been learned.

Topics around service culture

Service in the digital age – Digital or personal? Why OR?
Service makes the difference – How customers become happy and companies become successful
Strikingly different. Surprisingly better. – Convincing customers with intelligent service concepts
Service culture means a head start – because attitude cannot be copied
Service happiness – With magic moments right into the customer’s heart
The power of empathy – Those who empathise win
Service happiness in KPIs – Measuring service quality correctly and managing it effectively

Hybrid workshop

The workshops can also be conducted hybrid. This means it is possible for a smaller group to work together on site, digitally connected with teams from other locations or colleagues in the home office. Whether Zoom, Skype, Teams, WebEx or GoToMeeting – Sabine Hübner feels equally comfortable on any of these stages.

Hybrid workshops are individually designed and tailored to your needs.