Bianca-Maria Klein – Expectation Management Workshop

flexibel

1 - 2 days, depending on requirements

from 2 persons

Wolfram Sauer's opinion on Bianca-Maria Klein – Expectation Management Workshop

Bianca-Maria Klein can draw on over 20 years of experience as an executive in the management of international companies in the healthcare sector. Her open nature, her management experience and her passion for language and communication in intercultural teams make her the perfect companion for team change processes.

Bianca-Maria Klein - Expectation Management Workshop

What is expectation management?

Expectation management forms the basis of every successful interpersonal relationship and is based on the clear clarification of mutual expectations. This is often more challenging than it seems at first glance. In teams, expectation management means transparent communication, mutual understanding and the harmonised agreement of expectations between managers and team members.

Using a simple but effective method, we learn together in the workshop how expectations can be clarified and how they can be handled successfully even in existing teams and conflict-laden situations.

Clear expectations give each team member a precise understanding of their own tasks and responsibilities, which leads to more focussed and goal-oriented collaboration.
Active and effective expectation management reduces the risk of misunderstandings, conflicts and failures within the team.
If expectations are clearly formulated and regularly discussed, teams can plan more efficiently and achieve their goals more effectively.

Target group

Managers, Executive level, Management, Teams & Employees

Expectation-Management - Level 1

Managers and employees are shown the basics of expectation management. The focus is on understanding and defining personal and interpersonal expectations, formulating them clearly and precisely, avoiding misunderstandings and communicating openly with targeted questions in order to create a productive and psychologically safe working environment.

Introduction: What role do expectations play in my day-to-day work? What impact do unspoken expectations have on collaboration? What directions do expectations take?
In-depth: What is expectation management? Why are clear and clarified expectations so important for successful collaboration? Why can I lead a self-determined life with clarified expectations, also in my private life?
In-depth: What expectations do I have of others and how do I formulate these clearly? What prevents me from expressing them openly? (Dealing with fears, stress and pressure)
Development: Practical exercise (and questioning techniques) for formulating clear expectations in various situations (e.g. for new projects, in feedback discussions, in teamwork, customer enquiries, etc.).
Flash: What do I implement next?

Expectation-Management - Level 2

Deepening and further development of expectation management in order to promote and train clear communication and effective cooperation within teams and with management.

Review and reflection: What has happened since the first workshop (Level 1)? What has been implemented since then? Where are there still challenges?
Deepening: Expectation management with real and concrete examples from the team
Development: Strategies for implementation and conflict avoidance and resolution
Flash: What will I implement next?

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