Oliver Stoldt's opinion on UNMUTE – Communication that moves customers
Ralph Hubacher is a trainer and motivator who shows teams how to turn words and actions into genuine customer experiences. With his blend of strategy, passion and intuition, he makes customer-centred communication not only understandable, but tangible. Anyone who wants to trigger lasting enthusiasm among customers will find him the perfect companion for transforming theory into effective practice.
UNMUTE - Communication that moves customers
Customer-centred communication is much more than the exchange of information – it shapes relationships, influences decisions and can turn challenges into solutions.
Those who understand how language creates trust have a clear advantage. 80 per cent of customer issues can be resolved with good dialogue. For everything else, it is crucial:
How well are you prepared for and critical feedback and objections?
Target group
Employees and managers in contact with customers
Aim of the Workshop
Communication plays a key role in determining the quality of the customer relationship. This workshop teaches strategies for managing conversations in a targeted manner, resolving customer concerns efficiently and responding professionally to criticism or objections.
The aim is to strengthen communication skills in customer contact in the long term.
Contents
raising awareness of the importance of good communication
get to know methods to win customers emotionally with minimal time expenditure
use solution-orientated language in a targeted manner
practising confident responses to critical feedback and complaints
Request a workshop with Ralph Hubacher
Are you interested in a workshop on customer-centred communication?