When it comes to improving service, Sabine Hübner is the one who gets people moving.

Her heart beats for the topic of service, and you can feel that in all her actions. She is characterised by her sharp wit, clear expression, eye-catching XXL glasses and a big heart. In Germany, Austria and Switzerland, she works as a service performance consultant for the top players in the industry.

What makes her unique is her diversity of industry knowledge. She combines intelligent services, efficient processes and empathetic customer interactions in a unique way. Together with her team at forwardservice, she promotes empowerment and implements a service mentality at all levels. As a charismatic speaker, she captivates people, both on large stages and in smaller settings and workshops. In doing so, she reaches employees and managers alike.

Sabine Hübner Lecture topics

• Service in the digital age – Digital or personal? Why OR?
• Service makes the difference – How customers become happy and companies become successful
• Strikingly different. Surprisingly better. – Convincing customers with intelligent service concepts
• Service culture means a head start – because attitude cannot be copied
• Service happiness – With magic moments right into the customer’s heart
• The power of empathy – Those who empathise win
• Service happiness in KPIs – Measuring service quality correctly and managing it effectively

Sabine Hübner’s lectures combine outstanding professional expertise, memorable examples and a lot of humour. They strike a chord with the audience, create a shift in mindset and inspire a new, sustainable service culture, both internally and externally. Her achievements have already received several awards, she was named “Speaker of the Year” and is one of the top 100 trainers and influencers in her field. In her books, recent blogs and podcasts, she forcefully encourages reflection on the importance of service in the digital age. No wonder she is called “the No. 1 service expert” (ProSieben).

Sabine Hübner also impresses on big stages, and for good reason. Her clarity combines with Austrian charm, her professionalism with empathy and creativity with consistency. Her passionate dedication to service inspires the audience and her fresh ideas, humour and substance make service aspects tangible. She inspires the audience to a new perspective and an unconventional service culture. Sabine Hübner creates closeness to her audience, promotes discussions and creates authentic situations characterised by professional competence and cordiality.

With Sabine Hübner, you will take an exciting, humorous and professional journey through her presentations, which are peppered with new insights into outstanding service in the future. She inspires the creation of special moments in the customer encounter. It quickly becomes clear: smart service always serves the service provider itself.

In summary: Her lectures appeal to staff and management alike. They strike a chord with the audience, create an atmosphere of optimism and motivate to top performance.

As a management consultant, her main concern is the enthusiasm of her clients, and she is convinced that this always starts with the employees. For many years, Sabine Hübner has combined her wealth of experience as an entrepreneur with her expertise in consulting. She helps companies to focus on their customers and to sustainably anchor a pronounced service orientation in the corporate culture. In her in-house projects, she conveys a customer-oriented perspective to employees and managers and inspires continuous development and change. She makes weak points in service visible and helps to transform them into first-class customer experiences. Her approach is motivating, pragmatic and effective. Employees as well as companies and their customers benefit from her creative approach and practical strategies.

The result is a service attitude that makes a real difference to the competition.

As a thought leader and trend scout, Sabine Hübner analyses companies worldwide: Why are some companies obviously better than others? Which services do they use to convince their customers? How do they create innovative service highlights in the digital age?

As a service trend scout, Sabine Hübner has been identifying tomorrow’s customer needs for years. She observes technological, social and economic developments and transfers them to the rapidly growing demands on service. Her impulses point the way for every service initiative.

In short: Sabine Hübner conveys innovative service concepts in lectures and workshops that are convincing. Those who rely on Sabine Hübner are always one step ahead of the competition.